What We Do

Expertise Built Around the Assignment

Impact Support Group provides specialized consultancy services across programmatic and human resource functions.

Our work is shaped by the needs of each assignment. We combine relevant technical expertise with practical experience and an understanding of the operating context to support organizations with assessments, research, program design, evaluations, technical assistance, capacity strengthening and human resource solutions.

ISG illustration of a connected pathway of four stages — assess, design, strengthen, sustain — captioned “What We Do — From insight to impact.”
ISG illustration of rising bar shapes over layered hills with an upward arrow, captioned “Programs — Stronger programs for brighter futures.”

Programs

Programs & Technical Services

Supporting Programs Across the Program Cycle

ISG supports humanitarian, international development and nonprofit organizations at different stages of the program cycle.

Whether an organization needs to understand a changing context, develop a new intervention, assess the performance of an existing program or strengthen technical quality, we provide expertise tailored to the scope and objectives of the assignment.

  • Assessments & Analysis

    We conduct assessments and analytical assignments that help organizations better understand needs, contexts, gaps and priorities.

    Examples

    Needs assessments, Context assessments, Baseline assessments, Feasibility studies, Gap analyses, Stakeholder consultations and analysis, Qualitative and quantitative data collection and analysis, Desk reviews and evidence reviews.

  • Program Design & Development

    We support organizations in translating evidence and priorities into well-structured programs.

    Examples

    Program and project design, Theory of Change development, Results frameworks, Technical approaches and methodologies, Program strategy development and review, Proposal development and technical inputs, Program tools and guidance, Integrated and cross-sector program approaches.

  • Research

    ISG undertakes research assignments designed to generate useful evidence for programs, organizational decision-making and learning.

    Examples

    Qualitative and quantitative research, Mixed-methods studies, Desk and literature reviews, Key informant interviews, Focus group discussions, Stakeholder research, Data analysis, Research reports and recommendations.

  • Monitoring, Evaluation & Learning

    We support organizations in understanding how programs are performing, what they are achieving and what can be improved.

    Examples

    Monitoring and evaluation frameworks, Baseline, midline and endline studies, Mid-term evaluations, Final evaluations, Process and performance evaluations, Program quality reviews, Learning reviews and lessons-learned exercises, Data analysis and interpretation, Evaluation reports and actionable recommendations.

  • Technical Assistance & Program Quality

    We provide specialized technical support to help organizations strengthen the quality and effectiveness of their programs. Depending on the assignment, this may include:

    Examples

    Technical reviews, Program quality assessments, Development and review of technical tools, Technical guidance and recommendations, Implementation support, Development of standards and benchmarks, Technical documentation, Cross-sector integration.

  • Capacity Strengthening

    We design and deliver capacity-strengthening support based on identified needs and the objectives of the organization or program.

    Examples

    Capacity needs assessments, Training and workshops, Training of Trainers (ToT), Development of training packages, Technical coaching and mentoring, Development of guidance and learning materials, Partner capacity strengthening.

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Human Resources

Human Resource Solutions

Strengthening People and Organizations

ISG provides specialized Human Resource Solutions to humanitarian, international development, nonprofit and private-sector organizations.

Our HR services draw on senior international experience across complex, multi-country environments, including organizational transformation, workforce strategy, HR systems, emergency response, safeguarding and compliance.

  • HR Strategy & Systems

    We support organizations in developing and strengthening HR structures, frameworks and systems that are practical and suited to their operating environment.

    Examples

    HR strategy development and review, HR policy and procedure development, HR systems and process reviews, HR governance frameworks, HR operating models, HR process improvement, HR technology and HRIS advisory, HR analytics and reporting.

  • Organizational Design & Development

    We support organizations through structural change, growth, transition and organizational development.

    Examples

    Organizational structure reviews, Organizational design, Role and responsibility reviews, Job architecture and role design, Workforce planning, Organizational change support, Restructuring support, HR support during organizational transitions.

  • Talent Acquisition & Workforce Solutions

    We help organizations strengthen recruitment and workforce planning, particularly where specialized or difficult-to-source expertise is required.

    Examples

    Recruitment strategy, Recruitment process design and review, Specialized and technical recruitment, Executive recruitment, Workforce planning, Recruitment tools and frameworks, Interview and selection methodologies, Recruitment capacity strengthening.

  • HR Assessments & Reviews

    We conduct independent assessments of HR functions to help organizations understand what is working, where gaps exist and what should be strengthened.

    Examples

    HR functional assessments, HR audits and reviews, Policy and process reviews, HR compliance reviews, Organizational capacity assessments, HR system reviews, Gap analysis, Improvement roadmaps and recommendations.

Technical Expertise

Technical Expertise Across Sectors

ISG brings together technical and contextual expertise around the requirements of each engagement, across sectors including:

These are examples of ISG's technical expertise — not a fixed or exhaustive list. Where an assignment cuts across sectors or calls for additional specialization, we assemble the multidisciplinary expertise the scope of work requires.

How we scope the work

This allows us to build an approach around the work rather than expecting the work to fit a fixed consultancy model.

Looking for Technical or HR Expertise?

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Whether you are preparing a consultancy, developing a scope of work, planning an assessment or evaluation, strengthening a program or addressing an HR need, we would be pleased to learn more about your requirements.

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