Human Resources (HR) Technical Expert

About Impact Support Group

Impact Support Group (ISG) provides programmatic and technical expertise, research and evidence services, monitoring, evaluation and learning support, capacity strengthening, and organizational solutions to humanitarian, development and mission-driven organizations. We combine technical rigor with practical, context-responsive delivery to help organizations strengthen programs, generate evidence and achieve sustainable impact.

The opportunity

ISG is expanding its network of independent consultants and is seeking experienced Human Resources (HR) Technical Experts for inclusion in its technical expert roster. Consultants may be considered for future assignments based on client needs, technical fit, geographic experience, language skills and availability.

Assignments may range from short advisory inputs to more substantial HR assessments, organizational reviews, policy and systems development, compensation and benefits work, workforce planning, employee relations support, talent management, capacity strengthening and broader People & Culture engagements. Assignments may be delivered remotely, in-country or through a hybrid arrangement.

What you may work on

• HR and People function assessments, audits and organizational diagnostics
• HR strategies, operating models and People frameworks
• HR policies, employee handbooks, procedures and standard operating procedures
• Workforce planning, organizational design and restructuring
• Job architecture, job descriptions, grading and role evaluation
• Compensation, benefits and salary benchmarking
• Performance management systems and processes
• Talent acquisition, recruitment and selection frameworks
• Learning, leadership and talent development
• Employee relations, workplace investigations and case-management frameworks
• Employee engagement, wellbeing and organizational culture
• HR systems, processes, data, dashboards and analytics
• Onboarding, employee lifecycle and retention approaches
• Change management and organizational development
• HR compliance, risk identification and strengthening of internal controls
• HR capacity strengthening, coaching and technical advisory support

Key responsibilities

• Provide high-quality HR technical advice and subject-matter expertise for assigned projects and client engagements.
• Conduct or contribute to HR assessments, organizational diagnostics, benchmarking exercises, research and other evidence-generating activities.
• Support the design, review and strengthening of HR strategies, policies, frameworks, systems, processes and operating models.
• Develop or review HR policies, employee handbooks, procedures, templates, tools, guidance and other assignment deliverables as relevant.
• Support workforce planning, organizational design, job architecture, compensation, performance management, talent management and other People-related workstreams according to assignment requirements.
• Analyze quantitative and qualitative HR information and translate findings into clear, practical and actionable recommendations.
• Facilitate consultations, workshops, training, coaching or capacity-strengthening activities with HR teams, managers and organizational leadership where required.
• Produce clear, well-structured and technically sound reports, presentations, assessments and other written outputs.
• Work collaboratively with ISG, clients and relevant stakeholders while maintaining confidentiality and meeting agreed quality standards and timelines.

Qualifications and experience

• Advanced university degree in Human Resources Management, Business Administration, Organizational Development, Industrial/Organizational Psychology, Management, Law or another relevant discipline. A first university degree combined with substantial relevant professional experience may also be considered.
• Strong professional experience in Human Resources (HR) or People & Culture, including relevant technical, operational and/or advisory responsibilities.
• Demonstrated experience in one or more areas such as HR strategy, policy development, workforce planning, organizational design, compensation and benefits, employee relations, performance management, talent acquisition, learning and development, HR systems or people analytics.
• Experience conducting HR assessments, organizational reviews, benchmarking exercises, policy reviews or other HR advisory assignments.
• Strong understanding of HR good practice, confidentiality, ethical decision-making and appropriate handling of sensitive employee information.
• Strong analytical, writing and communication skills.
• Ability to translate HR concepts and analysis into practical organizational solutions.
• Ability to work independently and deliver high-quality outputs within agreed timelines.
• Experience working with international or national NGOs, UN agencies, donors, public institutions, consulting firms or other mission-driven organizations is an asset.
• Experience in humanitarian, development, recovery or other complex operating environments is highly desirable.
• Professional proficiency in English. Arabic, French and/or other languages may be required or considered an asset depending on the assignment.
• Relevant professional HR certification or accreditation is an asset.

What we value

• Strong professional judgment and technical rigor.
• Practical, solutions-oriented approaches to People challenges.
• Context-sensitive and adaptable HR solutions.
• Clear, concise and evidence-based communication.
• Professional integrity, discretion, reliability and accountability.
• Strong commitment to confidentiality and responsible handling of sensitive information.
• Respect for safeguarding, ethical practice, equity and inclusion.
• Collaborative work across multidisciplinary and multicultural teams.

Engagement arrangement

This is an Independent Consultant / Roster opportunity and does not constitute an offer of employment or guarantee a minimum volume of work. ISG may contact roster members when a specific assignment matches their expertise and availability. The scope of work, deliverables, level of effort, timeline, reporting arrangements, location and consultancy fees will be agreed separately for each engagement.

Geographic coverage

ISG welcomes national, regional and international experts. Assignment locations and travel requirements will vary according to client and project needs. Opportunities may be remote, field-based or hybrid.

Equal opportunity and professional standards

ISG values diversity, equity and inclusion and welcomes interest from qualified professionals from diverse backgrounds. Consultants engaged by ISG are expected to uphold high standards of professional conduct, confidentiality, safeguarding, integrity and respect throughout their work.